Manager, ICT Workplace Services

Join us at a pivotal moment of growth

Box Hill Institute is entering a significant period of growth and transformation, with major investment underway across our IT, Digital and AI implementation space.

We’re building capability, embedding smarter ways of working, and leveraging emerging technologies to support our people, students and future workforce.

APPLY NOW and be part of what’s next.

About the Role

Deliver reliable, secure ICT workplace services that support teaching, learning and business operations.

The Manager ICT Workplace Services leads the delivery of secure, reliable and customer focused ICT workplace services across Box Hill Institute. The role oversees the Service Desk and end-user support functions, ensuring day to day ICT services are efficient and aligned with the Institute’s ICT Strategy. The position contributes to strategic and operational planning and continuous improvement, ensuring compliant, consistent and value-driven ICT services across all campuses.

What you’ll be responsible for

• Lead operational delivery of ICT Workplace Services aligned to organisational strategy and priorities
• Oversee Service Desk and end user support functions, ensuring timely resolution, escalation and service performance
• Manage secure endpoint configuration, patching and lifecycle management in line with cyber security and compliance standards
• Design, implement and embed contemporary workplace systems, processes and standard operating environments supporting flexible work practices
• Lead staff, contractors, procurement, asset management and service providers to meet performance, financial, safety and statutory requirements

What you’ll bring

• Demonstrated experience managing ICT workplace services, including Service Desk and end-user support operations
• Sound knowledge of ICT workplace technologies and IT service management practices
• Ability to communicate technical concepts clearly to a wide range of stakeholders
• Experience applying ICT service standards, processes and performance measures
• Strong organisational, problem-solving and prioritisation skills
• Capability in quality management, continuous improvement, compliance and risk management

Qualifications / Requirements

• Relevant tertiary qualification in IT or a related discipline, with IT Service Management certification(s) such as ITIL
• Moderate experience managing ICT workplace and technology solutions, including Service Desk and end-user support, within large or complex organisations
• Strong knowledge of contemporary workplace technologies, service management, quality, compliance and risk management, with well-developed communication and problem-solving skills

Why work with us?

At Box Hill Institute, we offer a supportive and rewarding work environment with benefits that are designed to help you thrive both professionally and personally:

• Flexible work arrangements 
• On-site parking
• Generous leave options such as Emergency response leave and up to 16 weeks paid Parental Leave
• Health & wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Financial perks like novated leasing and salary packaging
• Unique campus experiences to support student learning
• Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family

APPLY NOW

All applications must be submitted online and include a cover letter and current resume.

For specific enquiries relating to this position, please contact us via email at it-careers@boxhill.edu.au.

Applications close: 5:00pm, 15^th May 2026

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people. We believe that child safety is everyone’s responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute’s Child Safety Policy and Procedures.  All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute’s pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.